Welcome To Our Help Center

Our Top 10 Frequently Asked Questions

• 1 Recover my account password

  1. Connect to https://www.eurodns.com/users/forgotPassword
  2. Select and fill one of the following data: Login / Email address / Domain name
  3. Click Send me a password

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• 2 Renew my domains

  1. In your EuroDNS account, go to My Domains > Renew
  2. Select the domains to renew
  3. Follow the procedure
  
  Important: You will be able to renew your domain(s) 60 days before its expiration date at the earliest. Several renewal reminders will be sent to your account email. Once payment validated, you will receive a renewal confirmation.

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• 3 Change the nameservers of a domain

  1. Create a name server profile
  - In your account, go to item My Profiles > Nameservers profiles
  - Click Add a new profile
  - Fill in the name servers then click Save
  
  2. Apply a name server profile
  - Go to My domains > Manage my domains
  - click on the concerned domain
  - Click on Change
  - Select the name server profile
  - Click View profile then click Apply profile
  
  It will take up to 24-48 hours for your new name servers to be propagated worldwide. In order to avoid zone check errors and website interruption, configure first your domain on the new name servers.

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• 4 What are the payment methods?

  After the checkout, you will be able to select your payment method:
  - either by credit card (VISA/Mastercard) through our secured payment system
  - or by credit account if you have enough funds to cover the order/invoice amount

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• 5 Create a mailbox for a domain registered with EuroDNS

  1. In your EuroDNS account, go to the Menu "My MailPackages"
  2. Click on Order
  3. Select the desired Mail Package by clicking on "Choose"
  4. Click on "Information missing"
  5. Select the domain name for your mailboxes
  6. Click on next
  7. Select the way your DNS Zone has to be updated
      - If you select "Yes" the DNS Zone will be updated automatically
      - If you select "No" you will have to configure the DNS Zone yourself
  8. Click on next to view your choise and finish to apply.
  9. Select the validity period of your mailboxes and click on "Proceed to payment"
  10. Select the payment methode and check the box to agree to our terms and conditions
  11. Click on Submit
  
  It may take up to 24 hours to add mailboxes.

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• 6 Set up an URL forwarding for my domain

  1. In your account, go to My Domains > Manage my domains
  2. Click on the domain to redirect
  3. Click URL Forwarding
  4. In the field Url to Forward From, type the hostname of the source url (e.g. www)
  5. In the field Url to Forward To, type the destination url (www.example.com)
  6. In the field Into a frame,
      - select 'no' to display the destination url
      - select 'yes' to display the source url
  7. Click on Confirm Your Details
  
  It will take up to 1-2 hours for your forwarding to take effect.
  
  Important: This option is only available if the domain is configured on EuroDNS' nameservers (ns1.eurodns.com / ns2.eurodns.com).

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• 7 Make an internal transfer

  An internal transfer describes a domain transfer between two EuroDNS accounts.
  
  1/ The losing account initiates the internal transfer:
  - In the EuroDNS account, go to My Domains > Manage my domains
  - Select the domains to transfer to the other EuroDNS account
  - Click the 'OK' button on the page bottom-left
  - Enter the login of the gaining account
  - Click Transfer
  
  2/ The gaining account approves the internal transfer:
  - In the EuroDNS account, go to My Domains > Transfers
  - Click the tab Internal transfer
  - In the field Internal TransferIns, approve the internal transfer

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• 8 Check my mailbox (created with EuroDNS)

  You can check your mailbox using our webmail or an email client. Please note that our outgoing server (smtp) requires authentication.
  
  1. Via our webmail:
  - Log on to http://webmail.eurodns.com/
  - Enter your email address
  - Type your password then click on Login
  
  2. Via an email client (Outlook, Thunderbird, etc.). Settings to apply:
  
  

  Protocol	Server	Default and TLS port	SSL port
  POP3	pop10.eurodns.com	110	995
  SMTP	smtp10.eurodns.com	25 or 587	465
  IMAP	imap10.eurodns.com	143	993

  
  
  

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• 9 Update domain contacts

  1. In your EuroDNS account, go to My Domains > Manage My Domains
  2. Click the domain to update
  3. Click the Edit link under the contact to modify (Admin, Technical, Billing)
  4. Enter the new contact details
  5. Follow instructions to complete the update.
  
  Note: The update process may differ from a TLD to another. Therefore, domain contacts for certain TLDs may not be editable through the EuroDNS platform. In that case, please contact our support for assistance.

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• 10 Create an account

  1. Connect to our website www.eurodns.com
  2. Click Sign up in the page top
  3. Enter your account information (login, password, details, etc.)
  4. Type the security code in the bottom
  5. Click Create account
  
  Important: You will receive a verification email to the address you entered while signing up. Please click the activation link to complete your account creation.

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